Support

We’re here to help! If you have questions, feedback, or need assistance with Cooltivo, please don’t hesitate to reach out.

Contact Us

Email us at support@cooltivo.io and we’ll get back to you as soon as possible.

Common Topics

• Account issues (sign-in, profile updates, account deletion)
• Workout programs and exercise guidance
• AI chat interactions and reporting concerns
• Technical issues or bug reports
• Privacy and data requests
• General feedback and feature suggestions

Report a Concern

If you encounter inappropriate content from an AI chat participant, you can report it directly within the app by long-pressing on the message. You can also email us at support@cooltivo.io with details about the issue.

Response Time

We aim to respond to all inquiries within 48 hours. For urgent account or safety issues, please include “URGENT” in your subject line.